What's the Secret?: To Providing a World-Class Customer Experience

What's the Secret?: To Providing a World-Class Customer Experience

John R. DiJulius

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What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.


Condition: New
Publisher: John Wiley & Sons
Publication Date: 2008-05-27
Format: Hardcover
Weight(KG): 0.568

ISBN: 9780470196120

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